Privacy Policy

At SpinRise Casino, we value the trust and confidence of our players above all. Protecting your personal information is not just a responsibility — it's a core part of our commitment to providing a secure and enjoyable gaming experience. This Privacy Policy outlines how we collect, use, and protect your personal data to maintain transparency and compliance with international standards. Please review this policy carefully to understand your rights and our practices.

Data Processing

SpinRise Casino processes personal data in accordance with applicable gambling and data protection regulations. This includes information necessary to provide you access to our games, features, and support services. Without such data processing, we would be unable to operate effectively or meet our legal obligations.

SpinRise Casino is operated by Brightwave Entertainment Ltd., a company registered under the laws of Curaçao. The platform is licensed and regulated by the Curaçao eGaming Authority. This ensures that our operations are regularly monitored for fairness, integrity, and player protection.

By using our website and services, you agree to the terms laid out in this Privacy Policy. We may update this document from time to time, and we encourage you to check back periodically. Continued use of SpinRise Casino after changes have been made indicates your acceptance of the updated terms.

Collection of Information

We collect several types of personal information to ensure a personalized, safe, and efficient experience. This data may include:

1. Registration and Communication Data: Information you provide during the account registration process or when contacting our support team, including your name, email address, phone number, and identification documents.
2. Interaction Records: Logs of your communication with us through live chat, email, and other channels.
3. Transaction and Activity Data: Details of deposits, withdrawals, gaming sessions, and general platform usage.
4. Verification Documents: Files submitted for identity verification and compliance with legal standards, such as proof of address or source of funds.

Usage of Information

The data we collect is used to operate and improve our services, and to maintain compliance with legal obligations. Specifically, your information may be used to:

1. Process payments and manage your bets or winnings.
2. Deliver technical support and customer service.
3. Verify identity and carry out compliance procedures.
4. Send promotional content, subject to your marketing preferences.
5. Ensure compliance with anti-fraud and anti-money laundering regulations.
6. Detect and prevent suspicious or prohibited activity on the platform.
7. Analyze player behavior to enhance our games and platform performance.

Marketing Communications

With your explicit consent, we may send you promotional offers, updates, and personalized content from SpinRise Casino. You can manage your preferences at any time via your account settings or by contacting our support team. Choosing to opt out will not affect your ability to use the core features of our site.

Disclosure of Information

We do not sell or rent your personal information. However, your data may be disclosed in the following circumstances:

1. Within Our Organization: To ensure coordinated and efficient delivery of services.
2. With Trusted Third Parties: Including payment providers, identity verification services, and IT infrastructure partners.
3. For Legal Compliance: Where required by law or regulatory authorities.

All data shared externally is protected by confidentiality agreements and used strictly for the purposes outlined above.

Data Security and Retention

SpinRise Casino uses advanced security protocols to protect your personal information from unauthorized access, misuse, or disclosure. We apply industry-standard encryption and monitoring systems across all critical infrastructure. Your personal data will be retained for as long as legally required — typically for a minimum of five years following account closure, in compliance with AML and regulatory obligations.

Cookies and Tracking

To enhance user experience and improve website functionality, SpinRise Casino utilizes cookies and similar tracking tools. These technologies help us understand user behavior, deliver personalized content, and streamline navigation. You may modify your cookie preferences via your browser settings; however, some features of the website may not function properly if cookies are disabled.

Your Rights and Contact Information

You have the right to access, modify, or delete the personal data we hold about you. You may also object to or restrict the processing of your data for marketing purposes. To exercise your rights or submit a concern, please contact our Data Protection Officer (DPO) via the contact details available on our website. Under the General Data Protection Regulation (GDPR), you may also lodge a complaint with your local data protection authority.

This Privacy Policy reflects SpinRise Casino’s commitment to safeguarding your privacy while providing a trusted and compliant online gaming environment. If you have questions or need further clarification, please don’t hesitate to contact our support team.